Return Policy: At Refined Luxuries, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward and hassle-free return policy.
1. Eligibility for Returns:
Items can be returned within 30 days of the purchase date.
To be eligible for a return, the item must:
Be unused, unwashed, and in the same condition that you received it.
Include all original tags and packaging.
Items on sale or marked as "Final Sale" are not eligible for returns or exchanges unless they arrive damaged or defective.
2. Return Process
Initiate a Return:
Contact our customer service team at [Insert Email Address] with your order number and reason for the return.
Prepare the Item:
Safely package the item, ensuring it is in its original condition with tags and packaging.
Shipping the Return:
We will provide you with a prepaid return shipping label if your item qualifies for a return. Print the label, attach it to your package, and drop it off at the nearest shipping location.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item, defective product).
4. Exchanges
We currently do not offer direct exchanges. To exchange an item, please return it and place a new order for your desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [Insert Email Address] within 7 days of receiving your order. Include photos of the damage, and we will resolve the issue promptly with a replacement or refund.
6. Non-Returnable Items
Gift cards
Final Sale items
Items without original tags or packaging